DoseGear (“DoseGear,” “we,” “us,” or “our”) is committed to the secure, professional, and timely fulfillment of laboratory research materials. This Shipping Policy outlines our order processing procedures, shipping charges, delivery expectations, customer responsibilities, and procedures for resolving shipping-related concerns.
All products sold by DoseGear are intended exclusively for legitimate laboratory research purposes and are not intended for human or veterinary use.
By placing an order, customers acknowledge and agree to this Shipping Policy, subject to applicable federal and state laws.
Effective Date: November 1, 2026
1. Order Processing and Fulfillment
Orders are generally processed and shipped within 1–2 business days following successful payment verification and completion of any required order screening.
Business days are Monday through Friday, excluding federal holidays and carrier-observed holidays.
Processing times are separate from estimated carrier transit times.
Orders requiring additional payment verification, address confirmation, inventory review, or regulatory compliance screening may require additional processing time.
DoseGear reserves the right to hold, decline, or cancel orders that cannot be verified, lawfully fulfilled, or processed in accordance with our Terms and Conditions.
If an order cannot be shipped within the applicable promised timeframe, DoseGear will provide notice and any cancellation or refund options required by law.
2. Shipping Destinations
DoseGear currently ships exclusively to eligible addresses within the United States.
International shipping is not available.
P.O. boxes may be accepted when supported by the selected carrier and shipping service.
DoseGear reserves the right to restrict or decline shipments to destinations where delivery is prohibited, restricted, or otherwise incompatible with applicable laws, carrier requirements, or compliance obligations.
Customers are responsible for ensuring that the purchase, possession, and intended laboratory use of ordered materials comply with applicable laws in their jurisdiction.
3. Shipping Methods and Delivery Estimates
Available shipping services and corresponding charges are displayed during checkout.
Shipping options may include Standard Ground Shipping and expedited services, depending on destination and carrier availability.
Estimated delivery times are provided by the applicable carrier and generally begin when the shipment is accepted by that carrier.
Carrier delivery estimates are not guaranteed by DoseGear unless expressly stated otherwise.
Expedited shipping applies to the selected carrier transportation service and does not automatically shorten DoseGear’s standard order processing period.
DoseGear is not responsible for carrier delays outside its reasonable control, except where responsibility is imposed by applicable law.
4. Shipping Charges and Rate Calculation
DoseGear uses third-party shipping technology and carrier-rate services to calculate available shipping options and charges.
Shipping rates may be determined by factors including:
- Delivery destination and shipping zone.
- Selected carrier and shipping service.
- Package dimensions and actual or dimensional weight.
- Applicable carrier surcharges.
- Packaging, handling, and fulfillment-related costs incorporated into the displayed shipping rate.
The shipping charge presented at checkout is the amount the customer authorizes for the selected shipping service.
Shipping charges may include reasonable shipping-related handling and fulfillment expenses and may differ from the postage amount displayed on the carrier label.
All applicable customer shipping charges are disclosed before payment authorization.
DoseGear does not impose undisclosed shipping charges after an order has been completed. Any additional customer-paid charge must be disclosed and authorized before collection.
5. Free Standard Ground Shipping
DoseGear offers FREE Standard Ground Shipping on qualifying merchandise orders of $175.00 or more within eligible United States shipping destinations.
Free-shipping eligibility is determined using the qualifying merchandise subtotal after applicable product discounts and before taxes and shipping charges.
The following do not count toward the $175.00 minimum:
- Taxes.
- Shipping charges.
- Gift cards or other non-merchandise charges, if applicable.
Free shipping applies exclusively to eligible Standard Ground Shipping services.
Customers selecting expedited shipping are responsible for the applicable expedited shipping charge, regardless of their merchandise subtotal.
Free shipping is subject to destination and carrier-service availability. If an eligible ground service is unavailable, the promotion does not apply.
DoseGear reserves the right to modify free-shipping thresholds and promotional terms for future purchases without retroactively changing completed orders.
6. Packaging and Temperature Considerations
DoseGear uses protective, temperature-conscious packaging appropriate for the research materials being shipped.
Unless expressly stated otherwise, lyophilized peptide products are shipped in dry, unreconstituted form without refrigerated transportation or cold packs.
Temperature-conscious packaging does not constitute a guarantee of continuous temperature control during transit.
Research materials may be exposed to varying environmental temperatures during carrier transportation and delivery.
Product-specific storage requirements and stability characteristics may differ. Customers are responsible for reviewing applicable product documentation and following the specified storage and handling requirements promptly upon receipt.
DoseGear does not guarantee that all products possess identical temperature tolerances or stability characteristics.
Concerns involving suspected shipping-related damage, packaging integrity, or product condition should be reported promptly in accordance with Section 9.
7. Shipment Tracking and Delivery Confirmation
Tracking information is provided electronically when available from the shipping carrier.
Customers are responsible for providing accurate contact information and monitoring shipment status.
Carrier tracking records, delivery scans, photographs, signature confirmations where applicable, and other available shipping documentation may be used to investigate delivery disputes.
A carrier’s delivery confirmation constitutes evidence of delivery but does not automatically eliminate remedies available under applicable law.
Customers are encouraged to retrieve delivered packages promptly and avoid prolonged exposure to outdoor temperatures or environmental conditions.
8. Incorrect Addresses and Undeliverable Shipments
Customers are responsible for providing complete and accurate shipping information at checkout.
DoseGear cannot guarantee address changes or shipment interception after an order has entered fulfillment or been transferred to the carrier.
If a shipment is returned due to an incorrect or incomplete customer-provided address, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply before reshipment.
Returned research materials may require inspection or may be ineligible for resale or reshipment if packaging integrity, handling history, or product condition cannot be adequately verified.
DoseGear reserves the right to determine whether returned merchandise is eligible for reshipment, replacement, or refund, subject to applicable law and the Return and Refund Policy.
9. Lost, Damaged, Missing, or Incorrect Shipments
Customers are encouraged to inspect shipments promptly upon delivery.
Visible shipping damage or packaging-integrity concerns must be reported to DoseGear within 48 hours of delivery. Missing merchandise or incorrect items must be reported within seven (7) calendar days of confirmed delivery.
To assist with claim investigations, customers may be asked to provide:
- Order number and relevant tracking information.
- Description of the issue.
- Photographs of the shipping carton, shipping label, internal packaging, and affected merchandise.
- Product batch or lot numbers when applicable.
- Additional information reasonably necessary to investigate the claim.
Customers should retain the original packaging and affected materials until DoseGear provides further instructions.
The 48-hour damage reporting period is intended to facilitate timely investigation and does not waive statutory rights or automatically invalidate legitimate claims submitted later.
DoseGear may investigate claims using fulfillment records, carrier tracking information, shipment documentation, and supporting customer evidence.
Verified fulfillment errors attributable to DoseGear will be resolved through an appropriate correction, replacement, refund, or other remedy consistent with applicable law.
Claims involving carrier loss, theft, misdelivery, or transit damage will be evaluated individually based on the circumstances, available evidence, and applicable legal obligations.
DoseGear may request reasonable cooperation with carrier investigations or insurance claims.
10. Delayed Shipments and Circumstances Beyond Our Control
DoseGear is not responsible for carrier delays or delivery interruptions outside its reasonable control, except to the extent required by applicable law.
Such circumstances may include severe weather, natural disasters, transportation disruptions, labor interruptions, government actions, carrier service failures, security inspections, and other unforeseen events.
Estimated delivery dates are not guarantees unless expressly designated as guaranteed.
If a shipment is significantly delayed, customers should contact DoseGear so that available tracking information and appropriate resolution options can be reviewed.
Nothing in this section limits legally required cancellation, refund, or consumer protection rights.
11. Risk of Loss and Delivery Responsibility
DoseGear exercises reasonable care in packaging and transferring orders to the selected shipping carrier.
Risk of loss and responsibility for goods during shipment are determined by the applicable sales agreement and governing law.
Where a lawful shipment contract provides for transfer of risk upon proper delivery to the carrier, that allocation may apply.
Where destination delivery is required by the agreement or applicable law, risk of loss transfers at the legally applicable point of delivery.
DoseGear is not responsible for losses caused solely by circumstances outside its control where applicable law permits such limitation.
Nothing in this policy excludes liability for DoseGear’s own fulfillment errors, breach of contract, or obligations that cannot legally be waived.
12. Order Verification and Fraud Prevention
DoseGear reserves the right to implement reasonable security, payment-verification, and regulatory compliance procedures before fulfilling an order.
Orders may be delayed, held, declined, or canceled if payment cannot be verified, shipping information is materially inconsistent, required eligibility verification is incomplete, or reasonable fraud or compliance concerns are identified.
Orders canceled before shipment will be refunded as required by applicable law and payment-provider requirements.
DoseGear may maintain relevant transaction, fulfillment, and verification records for legitimate business, fraud-prevention, and compliance purposes, consistent with its Privacy Policy.
13. Order Cancellations and Shipping Changes
Customers should contact DoseGear promptly to request order cancellations or changes.
Requests cannot be guaranteed once fulfillment has begun.
Orders already transferred to the carrier may not be eligible for cancellation or interception.
Any refund or cancellation will be handled in accordance with DoseGear’s Return and Refund Policy and applicable law.
14. Shipping Protection and Carrier Claims
DoseGear requires Easyship shipping insurance on every new shipped order. It is automatically included and cannot be declined. Local pickup does not require shipping insurance.
Coverage availability, exclusions, limits, and claims procedures are determined by the applicable carrier or protection provider.
Customers pay the quoted insurance premium within the shipping cost shown before payment. Qualifying free Ground shipping covers postage; required insurance remains payable within the shipping total. Existing subscription authorizations and already-paid orders are not retroactively repriced.
DoseGear may request supporting documentation and customer cooperation when investigating shipping claims.
Shipping protection does not replace or reduce rights or remedies required under applicable law.
15. Returned Research Materials and Product Integrity
Due to the specialized nature of laboratory research materials, returned products may require additional handling, inspection, documentation, or disposal procedures.
Customers must contact DoseGear for return authorization and instructions before sending merchandise back.
DoseGear may require eligible products to be returned for inspection, supplier evaluation, or appropriate disposal before issuing an exchange or refund, except where prohibited by law or where another remedy is legally required.
Returned products may not be resold or redistributed when their integrity, storage conditions, or handling history cannot be verified.
All returns, exchanges, refunds, and replacements are subject to DoseGear’s separate Return and Refund Policy and applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, DoseGear shall not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from carrier delays, transportation interruptions, or circumstances beyond DoseGear’s reasonable control.
This limitation does not exclude liability for misconduct, breach of obligations, or consumer protections that cannot legally be limited or waived.
17. Policy Modifications
DoseGear reserves the right to revise this Shipping Policy to reflect operational changes, carrier requirements, shipping services, or applicable legal obligations.
Updates will be published on our website with a revised effective date.
The policy in effect at the time an order is placed will generally govern that order, subject to applicable law and any expressly agreed modifications.
18. Customer Support
For shipping inquiries, damaged shipment reports, delivery concerns, or order assistance, please contact DoseGear through the customer support options available at:
www.dosegear.com
Please include your order number and relevant tracking or batch information when requesting assistance.
DoseGear
Transparency by Design. Trusted Everywhere.
RESEARCH USE ONLY — NOT FOR HUMAN OR VETERINARY USE.
Effective November 1, 2026. Research use only. Not for human use.
Questions? Email connect@dosegear.com