DoseGear (“DoseGear,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of researchers, customers, and visitors who access our website and services.
We collect and process personal information for legitimate business purposes, including researcher eligibility verification, account administration, payment processing, order fulfillment, regulatory compliance, and the delivery of scientific product documentation.
We believe responsible data stewardship is an essential part of scientific integrity. We seek to limit personal information collection to what is reasonably necessary, protect that information through appropriate safeguards, and maintain transparency regarding our data practices.
This Privacy Policy explains how information is collected, used, disclosed, retained, and protected when interacting with DoseGear.
Effective Date: November 1, 2026
1. Information We Collect
Depending on how you interact with DoseGear, we may collect the following categories of information:
Account and Identity Information
- Full name, email address, and telephone number.
- Billing and shipping addresses.
- Research institution, company, or organizational affiliation, when provided.
- Account credentials and authentication information.
- Researcher eligibility declarations and account verification status.
- Age-verification confirmations and related verification records.
Transaction and Order Information
- Products purchased, quantities, and transaction amounts.
- Order history, invoices, and payment confirmation details.
- Shipping selections, tracking information, and delivery records.
- Returns, replacements, disputes, and customer service communications.
- Subscribe & Save and discount participation.
Technical and Website Information
We may automatically collect limited technical information, including IP addresses, browser type, device information, operating system, website interactions, referring pages, and security-related activity.
Communications
We may retain communications submitted through customer support, email to connect@dosegear.com, and account-related correspondence.
We request that customers avoid submitting unnecessary sensitive personal information, including medical records or personal health information.
2. How We Use Information
DoseGear uses personal information for legitimate and authorized business purposes, including:
- Establishing and maintaining researcher accounts.
- Verifying minimum age and researcher eligibility.
- Processing payments and fulfilling orders.
- Providing shipping notifications and delivery updates.
- Maintaining lot-specific documentation and certificates of analysis.
- Administering Subscribe & Save recurring orders.
- Responding to inquiries, disputes, and support requests.
- Detecting fraud, unauthorized activity, and violations of our Terms & Conditions.
- Maintaining financial, tax, accounting, and compliance records.
- Improving website functionality, performance, and security.
- Providing promotional communications where permitted by applicable law and customer preferences.
We do not use researcher purchase information to provide medical diagnoses, treatment recommendations, or individualized medical advice.
3. Payment Processing and Financial Information
DoseGear utilizes authorized third-party payment processors, including Stripe and other payment services made available at checkout.
Payment card details and other sensitive payment credentials are collected and processed through the applicable payment provider’s secure systems.
DoseGear does not intentionally collect or maintain complete payment card numbers or card security codes within its own application database.
We may retain limited transaction information, including payment status, transaction identifiers, payment method descriptions, billing details, refunds, and dispute records.
Payment providers may independently collect, process, and retain information according to their own privacy policies and applicable legal obligations.
Card payments and digital wallets are handled by Stripe, whose own privacy terms also apply. DoseGear never stores full card numbers.
DoseGear is not responsible for the independent privacy practices of third-party payment providers.
4. Researcher Verification and Age Restrictions
Access to DoseGear purchasing services is restricted to individuals at least 21 years of age who satisfy our researcher eligibility requirements.
We may collect and retain age-verification confirmations, researcher declarations, institutional information, and related compliance records.
Where identity verification is performed through an external provider, that provider may process additional information necessary to complete verification.
DoseGear seeks to retain only the verification information reasonably necessary for account administration, fraud prevention, and compliance purposes.
We do not knowingly permit individuals under 21 to establish purchasing accounts.
If we discover an account was established in violation of our age requirements, we may suspend or terminate access and delete associated information, subject to applicable retention obligations.
5. Cookies, Analytics, and Website Technologies
Our website may use cookies, session identifiers, and similar technologies to:
- Maintain secure login sessions.
- Remember account and shopping cart preferences.
- Support checkout functionality.
- Detect suspicious or unauthorized activity.
- Measure website performance and improve navigation.
- Evaluate the effectiveness of permitted marketing activities.
Certain technologies are necessary for website functionality, while others may be optional.
Where required by applicable law, DoseGear will provide appropriate disclosures, consent mechanisms, or opt-out controls for nonessential technologies.
Browser settings may allow visitors to restrict certain cookies. Disabling essential cookies may affect website functionality.
6. Information Sharing and Third-Party Providers
DoseGear does not sell customer lists or personal information to data brokers.
We may disclose information to trusted service providers where reasonably necessary to operate our business. These providers may include:
- Payment processors and financial institutions.
- Shipping carriers and fulfillment partners.
- Website hosting and database service providers.
- Identity and age-verification services.
- Email, notification, and customer support platforms.
- Fraud prevention and cybersecurity providers.
- Accounting, legal, insurance, and compliance professionals.
- Government authorities when disclosure is legally required.
Information shared with service providers is limited to what is reasonably necessary for the applicable business function.
Where appropriate, DoseGear requires service providers to maintain confidentiality and reasonable information security protections.
We may also disclose information when reasonably necessary to protect our rights, investigate fraud, respond to lawful requests, or address threats to the security of our services.
7. Marketing Communications and Customer Preferences
Researchers may receive operational communications related to their accounts, orders, subscriptions, shipping, documentation, and important policy updates.
Promotional communications may include product announcements, educational content, and special offers.
Where required, marketing communications will be sent only with appropriate consent.
Recipients may unsubscribe from promotional emails using the unsubscribe mechanism included in those messages or by contacting DoseGear.
Unsubscribing from marketing communications does not prevent delivery of essential transactional, security, or account-related notices.
DoseGear does not authorize third parties to use customer information for their own unrelated marketing purposes without an appropriate legal basis.
8. Data Retention and Recordkeeping
DoseGear retains personal information only for as long as reasonably necessary to fulfill legitimate business purposes and applicable legal obligations.
Retention considerations include:
- Tax, financial, and accounting requirements.
- Transaction and payment dispute records.
- Researcher eligibility and verification documentation.
- Fraud prevention and account security.
- Contractual obligations and legal proceedings.
- Customer support and order history.
Information that is no longer reasonably necessary will be deleted, anonymized, or securely archived in accordance with applicable retention requirements and operational capabilities.
Backup copies and legally required records may remain for a limited period following an account deletion request.
9. Data Security and Confidentiality
DoseGear maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Depending on the system involved, these safeguards may include:
- Encrypted connections using HTTPS/TLS.
- Access controls and authentication protections.
- Database permissions and restricted administrative access.
- Secure third-party payment processing.
- Monitoring and fraud prevention measures.
- Software maintenance and security updates.
- Controlled access to sensitive business records.
Access to personal information is restricted according to legitimate business requirements.
Despite reasonable safeguards, no internet-based service, electronic transmission, or storage system can be guaranteed completely secure.
Customers are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.
DoseGear Tools: Sign-In, DG Dose Tracker and Reminders
When you create an account, we store your email address and sign-in details to keep your account secure. If you sign in with Google, Google shares your name and email address with us.
DG Dose Tracker records you choose to save — protocols, schedules, dose logs, vial inventory, and optional notes such as weight, symptoms, or injection sites — are private to your account. Other users cannot see them, and we do not sell or share them for advertising.
If you turn on dose reminder pop-ups, we store a browser notification subscription for each device you enable, plus your device time zone so reminders arrive on time. You can turn reminders off at any time in DG Dose Tracker or in your browser settings.
DG Calculator results are calculated in your browser and are not stored unless you choose to save them to your stack.
You may request deletion of your account and tracker records at any time by emailing connect@dosegear.com.
10. Security Incidents and Data Breaches
If DoseGear becomes aware of a security incident involving personal information, we will investigate the incident and take appropriate steps to contain, assess, and remediate the issue.
Where notification is required by applicable law, DoseGear will notify affected individuals and appropriate authorities within the legally required timeframes.
Notification requirements will depend on the nature of the incident, the information involved, and applicable jurisdictional requirements.
11. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request confirmation of whether we process your personal information.
- Access certain personal information maintained about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Obtain a portable copy of certain information.
- Opt out of certain targeted advertising, data sales, or qualifying profiling activities.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions regarding privacy requests, where required by law.
These rights are subject to applicable legal exceptions, identity verification requirements, and statutory limitations.
DoseGear may retain records necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce contractual rights.
We will respond to verified privacy requests within the timeframes required by applicable law.
Where required, we will provide a process for appealing a denied privacy request.
12. Colorado and Other State Privacy Rights
DoseGear operates from Colorado and recognizes that residents of certain U.S. states may have additional rights under applicable consumer privacy laws.
Where the Colorado Privacy Act or another state privacy statute applies, DoseGear will honor the rights and obligations established by that law.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
Any required opt-out mechanism for personal information sales, targeted advertising, or qualifying profiling will be made available when legally applicable.
The availability of particular statutory rights depends on the relevant law, its applicability to DoseGear, and any lawful exceptions.
13. Data Transfers and Business Transactions
Information may be processed or stored by authorized service providers located in the United States or other jurisdictions, subject to applicable legal requirements and appropriate safeguards.
In the event of a merger, acquisition, financing, restructuring, sale of business assets, or transfer of ownership, relevant business records and personal information may be transferred as part of the transaction, subject to applicable law.
Any successor organization receiving personal information will be responsible for handling that information in accordance with applicable legal requirements.
14. Third-Party Websites and External Services
Our website may contain links to external websites, research resources, payment services, or third-party platforms.
These external services operate independently and may maintain their own privacy policies and data collection practices.
DoseGear does not control and is not responsible for the privacy or security practices of independently operated third-party websites.
We encourage visitors to review applicable third-party privacy policies before providing personal information.
15. Automated Fraud and Security Screening
DoseGear may use automated systems or third-party services to identify suspicious transactions, unauthorized access attempts, fraudulent payment activity, and potential violations of purchasing requirements.
These systems may evaluate transaction patterns, account activity, device information, and other relevant security indicators.
To prevent misuse of one-time and first-order discounts, DoseGear records the IP address used at checkout and a secure, non-reversible identifier for the payment card provided by our payment processor (never the full card number), and compares shipping addresses across accounts. Orders that match another account may be reviewed and cancelled.
Automated security screening may result in additional verification requirements, temporary transaction holds, or account review.
Such measures are intended to protect customers, payment systems, and the integrity of DoseGear’s research-only distribution model.
16. Changes to This Privacy Policy
DoseGear reserves the right to revise this Privacy Policy to reflect changes in our business operations, technology, service providers, or applicable laws.
The current version will be posted on our website with an updated effective date.
Where legally required, we will provide additional notice or obtain consent before implementing material changes affecting the processing of personal information.
Continued website use does not replace any consent expressly required by applicable law.
17. Contact and Privacy Requests
Questions concerning this Privacy Policy, personal information practices, or privacy rights may be submitted through our official website.
DoseGear — Website: www.dosegear.com — Privacy Contact: connect@dosegear.com — Business Location: Colorado, United States
Privacy requests may require reasonable identity verification to protect against unauthorized disclosure or deletion of account information.
We are committed to handling legitimate privacy inquiries professionally, securely, and in accordance with applicable law.
DoseGear
Transparency by design. Trusted everywhere.
RESEARCH USE ONLY — DoseGear supplies materials exclusively for legitimate laboratory research purposes. Products are not intended for human or veterinary use, consumption, or therapeutic application.
Effective November 1, 2026. Research use only. Not for human use.
Questions? Email connect@dosegear.com