At DoseGear, product integrity, documented quality, and responsible research practices are fundamental to our operations. Because our products consist of specialized laboratory research materials that may be sensitive to handling, environmental conditions, storage, and contamination, we maintain strict return and refund procedures designed to protect product integrity and the reliability of our supply chain.
This policy explains the conditions under which orders may be cancelled, claims may be submitted, and refunds, replacements, or credits may be authorized.
Effective Date: November 1, 2026
1. All Sales Final — General Policy
Unless expressly provided under this policy or required by applicable law, all sales are final once an order has shipped.
DoseGear does not accept routine returns or exchanges of research peptides, biochemical compounds, or other laboratory materials.
Once a product leaves our controlled custody, we cannot independently verify its subsequent storage, handling, environmental exposure, or chain of custody.
For this reason, returned research materials cannot be restocked, resold, or reintroduced into our inventory, even when packaging appears unopened.
Refunds or replacements may be considered for verified shipping damage, fulfillment errors, missing products, material defects, or other circumstances expressly covered by this policy.
2. Damaged, Incorrect, or Missing Products
Customers are responsible for inspecting their shipment promptly upon delivery.
Visible shipping damage or a broken or leaking vial must be reported to DoseGear within 48 hours of delivery. An incorrect product, missing item, or other fulfillment discrepancy must be reported within seven (7) calendar days of confirmed delivery.
Claims must include:
- The original order number and purchaser information.
- The product name and affected quantity.
- The lot or batch number, when available.
- A description of the problem.
- Clear photographs of the affected product, vial, label, and packaging.
- Photographs of the shipping carton and shipping label when relevant.
- Additional supporting documentation reasonably requested during review.
Customers must retain all affected products, packaging, and associated documentation until DoseGear provides further instructions.
Claims submitted after the reporting period, or without sufficient supporting information, may be declined unless otherwise required by law.
3. Product Quality and Laboratory Defect Claims
DoseGear maintains quality documentation and batch-specific records to support product traceability.
Customers who believe a product has a material quality defect should contact DoseGear promptly after discovering the issue.
Quality concerns may include:
- Suspected vial or closure integrity defects.
- Apparent contamination or compromised packaging upon arrival.
- A material discrepancy between a product and its applicable published specifications.
- Credible laboratory evidence suggesting a batch-specific quality concern.
DoseGear may request relevant laboratory reports, analytical methods, sample-handling records, lot information, photographs, or other reasonable documentation.
Where appropriate, DoseGear may review retained batch records, supplier documentation, available Certificates of Analysis, and independent testing information.
A customer’s research outcome, experimental performance, or independently generated test result does not, by itself, establish that a product is defective.
A verified material nonconformity will be addressed through an appropriate remedy, which may include replacement, refund, or other resolution required by law.
DoseGear reserves the right to investigate credible quality concerns even after the standard seven-day delivery claim period.
4. Non-Returnable and Non-Refundable Products
Except where applicable law or an approved claim requires otherwise, returns or refunds are not available for:
- Products purchased in error or no longer wanted.
- Change-of-mind purchases.
- Opened, reconstituted, used, transferred, diluted, or altered materials.
- Products exposed to improper storage, handling, or environmental conditions after delivery.
- Materials with missing or altered identification or lot information.
- Products damaged through customer negligence or misuse.
- Research results that differ from a customer’s expectations.
- Products used for unauthorized human, veterinary, clinical, therapeutic, or other prohibited purposes.
- Unauthorized returns or packages sent without written approval.
- Promotional, clearance, or discounted products, except for qualifying claims.
- Delivery problems attributable to an incorrect address supplied by the purchaser, subject to applicable law and our Shipping Policy.
This section does not eliminate remedies available for verified defects, incorrect fulfillment, or other legally protected claims.
5. Return Authorization and Product Handling
No product may be returned without prior written authorization from DoseGear.
Customers must contact DoseGear and obtain specific instructions before sending any materials back.
Because research materials may present handling and contamination risks, DoseGear may resolve an approved claim without requiring a physical return.
If a return is authorized, DoseGear will provide the applicable packaging, shipping, and documentation requirements.
Unauthorized returns may be refused or safely disposed of and do not automatically qualify for reimbursement.
Customers must not ship leaking, compromised, or potentially hazardous materials without express instructions and an appropriate, legally compliant shipping method.
DoseGear will not knowingly reintroduce returned research materials into saleable inventory.
6. Refunds, Replacements, and Store Credits
Each eligible claim is reviewed individually.
Depending on the nature of the claim, available documentation, applicable law, and product availability, DoseGear may authorize:
- Replacement of the affected product at no additional charge.
- A partial refund for affected items.
- A full refund of the applicable purchase amount.
- Store credit, when accepted by the customer.
- Another appropriate resolution consistent with applicable law.
Where a customer is legally entitled to a monetary refund, store credit will not be substituted without the customer’s agreement.
For verified fulfillment errors or products that arrive damaged, DoseGear will ordinarily provide a replacement or refund without charging additional standard shipping.
DoseGear may decline unsupported, duplicate, materially inconsistent, or fraudulent claims following a reasonable review.
7. Refund Processing and Timing
Approved monetary refunds will generally be initiated within five (5) business days after final claim approval.
Refunds will ordinarily be issued to the original payment method used for the transaction.
After initiation, banks, card issuers, and payment processors may require an additional five (5) to ten (10) business days to post the credit.
DoseGear cannot control processing delays imposed by third-party financial institutions.
If the original payment method is unavailable, DoseGear will determine an appropriate alternative refund method consistent with applicable law and payment-provider requirements.
Refund amounts are based on the actual amount paid for the affected products after applicable discounts, credits, and promotions.
A partial refund will not exceed the amount properly attributable to the affected portion of the order, except where additional reimbursement is required by law or expressly approved by DoseGear.
8. Shipping Charges and Related Fees
Original shipping charges are generally nonrefundable after an order has shipped, except where required by law or where a refund results from an error attributable to DoseGear.
If DoseGear ships an incorrect product or approves a claim involving verified shipping damage, DoseGear will cover reasonable standard replacement shipping costs.
Expedited shipping charges are not refundable solely because of a carrier delay unless a specific delivery guarantee applies or applicable law requires otherwise.
Fees charged directly by payment providers are governed by their applicable terms and legal requirements.
DoseGear will not impose undisclosed refund processing or restocking fees.
9. Order Cancellations
Customers may request cancellation before an order has entered fulfillment or been transferred to the shipping carrier.
Cancellation requests must be submitted promptly and include the order number.
DoseGear will make reasonable efforts to accommodate eligible requests but cannot guarantee cancellation after an order has been packed, assigned for dispatch, or otherwise entered final fulfillment.
Orders successfully cancelled before shipment will receive a refund of the amount paid, including any shipping charge collected for that unshipped order.
Once an order has shipped, it cannot ordinarily be cancelled or recalled. Any subsequent issue will be handled under the applicable provisions of this policy.
DoseGear may cancel an order before shipment due to inventory shortages, payment verification failures, suspected fraud, pricing errors, researcher eligibility concerns, or applicable regulatory restrictions.
If DoseGear cancels a paid order before shipment, the customer will receive a refund for the cancelled items and any associated unfulfilled shipping charges.
10. Lost, Delayed, or Misdelivered Shipments
Lost, delayed, damaged, or misdelivered shipments are also governed by DoseGear’s Shipping Policy.
Customers should promptly notify DoseGear when carrier tracking indicates a delivery problem.
DoseGear may initiate a carrier investigation and request supporting information, including delivery confirmation, shipping records, or address verification.
A carrier-confirmed loss or verified fulfillment failure will be reviewed for an appropriate replacement or refund.
Delivery scans, photographs, and carrier records may be considered as evidence, but a delivery scan alone does not conclusively resolve every claim.
DoseGear is not responsible for losses directly caused by inaccurate shipping information supplied by the customer, unauthorized delivery changes, or failure to retrieve a properly delivered shipment, except where applicable law provides otherwise.
11. Payment Disputes and Chargebacks
DoseGear is committed to resolving legitimate order concerns promptly and fairly.
Customers are encouraged to contact DoseGear directly before initiating a payment dispute so that our team has an opportunity to investigate and resolve the issue.
DoseGear maintains transaction, fulfillment, shipping, customer communication, and claim-resolution records to support accurate review of payment disputes.
In response to a chargeback or payment investigation, DoseGear may provide relevant documentation to the payment processor or financial institution as permitted by law.
Knowingly fraudulent claims, falsified documentation, or repeated abusive conduct may result in refusal of future orders or suspension of purchasing privileges, subject to applicable law.
Nothing in this policy restricts a customer’s lawful right to dispute an unauthorized transaction, assert a billing error, or pursue other protections provided by applicable law.
12. Research Use Only and Customer Responsibilities
All products offered by DoseGear are intended strictly for legitimate laboratory research purposes.
NOT FOR HUMAN OR ANIMAL USE. NOT FOR HUMAN CONSUMPTION. NOT FOR CLINICAL, THERAPEUTIC, DIAGNOSTIC, OR VETERINARY APPLICATIONS.
Products are not sold as medications, dietary supplements, cosmetics, or products for administration to humans or animals.
Purchasers are responsible for ensuring that their possession, storage, handling, research activities, and intended use comply with applicable laws and regulations.
DoseGear does not provide refunds based solely on dissatisfaction with unauthorized or prohibited uses of its products.
This provision does not waive non-excludable statutory rights or excuse a verified product defect.
13. Fraud Prevention and Claim Verification
To protect customers and maintain the integrity of our operations, DoseGear may investigate suspicious or inconsistent claims.
Claim verification may include review of:
- Purchase and payment records.
- Order fulfillment and packing documentation.
- Shipment tracking and delivery information.
- Product and lot identification.
- Photographic evidence.
- Relevant customer correspondence.
- Available laboratory or quality-control documentation.
DoseGear may decline claims that cannot reasonably be substantiated, provided that doing so does not conflict with applicable law.
Submission of a claim does not automatically constitute approval of a refund or replacement.
14. Policy Updates and Applicable Rights
DoseGear reserves the right to modify this policy to reflect operational changes, legal requirements, or improvements to its quality procedures.
The version applicable to an order will generally be the version in effect when the order was placed, unless a change is legally required or more favorable terms are voluntarily extended.
This policy should be read together with DoseGear’s Terms & Conditions, Shipping Policy, Research Use Only Disclaimer, and Privacy Policy.
If any provision conflicts with applicable law, that law will control to the extent of the conflict, and the remaining provisions will continue to apply to the extent enforceable.
Nothing in this policy excludes, limits, or waives rights or remedies that cannot lawfully be excluded, limited, or waived.
15. Contact and Claims
To submit a claim, request an eligible cancellation, or inquire about a refund, contact DoseGear through the official Contact page at:
www.dosegear.com
Include your order number, affected product information, applicable batch or lot number, and a description of the issue.
Our team will review the information and provide instructions regarding any additional documentation or next steps.
DoseGear
Transparency by design. Trusted everywhere.
RESEARCH USE ONLY — NOT FOR HUMAN OR ANIMAL USE.
Effective November 1, 2026. Research use only. Not for human use.
Questions? Email connect@dosegear.com